Purpose and policy scope
Our approach to privacy
Fresh Food Menu respects your privacy. We aim to handle personal information responsibly and securely, and in accordance with applicable New Zealand privacy law. In this policy, personal information means information about an identifiable individual. We collect and use only the information reasonably needed for the restaurant and website interactions described here.
Our approach is to be clear about why information is requested and to use it carefully for the relevant purpose.
When this policy applies
This policy applies when you use our website, email or phone the restaurant, submit a table request or group enquiry, or otherwise communicate with Fresh Food Menu. You may choose not to provide some information; however, that may limit our ability to reply fully, assess a request or provide the assistance you have asked for.
- Browsing or using freshfoodmenu.com.
- Contacting us at [email protected] or +64 7 889 4271.
- Sending a table request, group enquiry or other restaurant-related message.
Information we may collect
Information we may collect
Information you provide
When you get in touch, you may provide contact and enquiry details. Depending on your request, this can include your name, email address, phone number, preferred booking date or time, party size, group requirements and the content of your message. You may also choose to mention dietary preferences, accessibility needs or other practical notes that are relevant to an enquiry. These are examples only; not every interaction asks for every type of information.
- Contact details
- Your name, email address, phone number and the details you include when contacting us.
- Dining details
- Requested dates, times, guest numbers and practical preferences for a table or group enquiry.
- Optional notes
- Information you voluntarily share to help us understand an enquiry, including dietary or accessibility considerations where relevant.
Website-use information
Where website technologies are enabled, we may collect limited technical and usage information, such as an IP address, browser or device type, pages visited, referral source and approximate interaction information. This helps us operate, secure and improve the website. For more information about cookies and related technologies, please read our Cookie Policy.
How we use personal information
How we use personal information
Responding to requests
We may use your contact details and message content to respond to table requests, group enquiries, menu or dining questions, and other communications you initiate. We may need to follow up to clarify the date, guest numbers or other details required to understand your request.
For example: if you ask about a group meal, we may contact you to clarify the size of your party and your preferred dining time.
Managing restaurant arrangements
Where applicable, we may use relevant enquiry details to assess availability, communicate next steps and prepare for an agreed dining arrangement. A request remains a request until Fresh Food Menu confirms it; sending information through the website, by email or by phone does not create an instant booking confirmation.
Operating and improving the website
We may use limited website-use information to maintain website security, diagnose technical issues, understand how pages are used and improve the online experience. This information is handled for these practical purposes and may involve cookies or similar technologies. See our Cookie Policy for further information.
Sharing, storage and security
Sharing, storage and security
When information may be shared
Fresh Food Menu does not sell personal information. We may disclose information only in limited circumstances where this is reasonably necessary for the relevant purpose. This may include working with service providers that support website or business operations, complying with legal requirements, or protecting rights and safety. Where a provider handles information for us, it should do so only for the relevant purpose or as permitted by law.
- To help provide the service or response you have requested.
- To support necessary website or business operations.
- Where disclosure is required or permitted by law.
- Where reasonably necessary to protect rights, property or safety.
Retention
How long information is kept
We keep personal information only for as long as is reasonably necessary for the purpose it was collected for, to meet legal or operational requirements, or to resolve enquiries and disputes. When information is no longer needed, we may delete it, anonymise it or otherwise handle it appropriately where practicable.
Security
Reasonable safeguards
We use reasonable safeguards to help protect personal information from loss, misuse, unauthorised access, modification or disclosure. However, no internet transmission or storage method can be guaranteed completely secure. If you believe your privacy may have been affected, please contact us at [email protected].
Cookies and external links
Cookies and external links
Your privacy rights and requests
Your privacy rights and requests
Access and correction
Subject to applicable New Zealand law, you may ask Fresh Food Menu for access to personal information we hold about you. You may also request correction if you believe information is inaccurate, incomplete or out of date. In some circumstances, access may be limited or refused where the law permits. We may need enough information to verify your identity and locate the relevant records before responding.
- Access: ask what personal information we hold about you and request access where available.
- Correction: ask us to correct information you believe is inaccurate, incomplete or no longer current.
Privacy concerns
We welcome the opportunity to address a privacy concern directly. If you remain dissatisfied after contacting us, you may also have the right to raise a concern with the Office of the Privacy Commissioner in New Zealand. Contacting us first is a practical way to help us understand and respond to the concern, but it does not limit your rights.
Policy changes and contact
Policy changes and contact
Changes to this policy
Fresh Food Menu may update this Privacy Policy from time to time. When we do, we will publish the updated version on freshfoodmenu.com with a revised last-updated date. We encourage you to review this policy periodically so you understand the current approach to privacy and how to contact us with a question or request.